What's Included in a $250 Commercial Service Call

What the $250 Covers

A qualified professional Pacific Digital technician — backed by our C7 licensed, bonded, and insured company — will schedule, dispatch, diagnose, and perform the repair. The $250 covers your service call within our typical service-time threshold — usually under 90 minutes, and you're covered for up to 2 hours on-site. Most service calls are fully resolved inside this scope.

Scheduling and dispatch of one qualified professional technician to your commercial property.
On-site diagnostics of the reported camera, NVR/DVR, access control, or network issue.
Standard repair work completed within the typical service-time threshold (usually under 90 minutes; up to 2 hours covered).
A written service report on every visit.

Our Promise

The 30-Minute Promise

In roughly 90% of cases, our technician knows within the first 30 minutes on-site whether the job will stay inside our typical service-time threshold or require additional scope. That early-call protects you — because you'll never be surprised at the end of a visit, and you're never charged for work you didn't approve.

If anything beyond standard scope is needed, you receive a clear written estimate before any additional work begins.

How Additional Work Is Quoted

When a job extends beyond a standard service call, our technician builds a written estimate on-site through our service platform. You receive a secure web link with:

Photos of the issue and the work required.
A clear, plain-English description of the scope — written so it can be understood without technical background.
A combined time + materials OTD (out-the-door) price — one final number, no surprises.
Your written approval is required before any additional work begins.

Pricing for additional scope is determined on-site by the technician based on the specific job. We do not publish hourly rates — every estimate is built around the actual time, materials, and conditions of your project, then delivered to you as a single OTD price for your approval.

Common Examples of Additional Scope

Equipment Replacement

Cameras, NVRs/DVRs, network switches, hard drives, wireless access points, access control readers and controllers.

Helper Required

Jobs that need a second technician — typically cable pulls, conduit work, or large-format installs.

New Cable Runs

Pulling new structured cabling beyond what a standard repair requires.

Conduit Work

Installation, replacement, or repair of conduit pathways.

Extended Time On-Site

Work that will exceed our typical service-time threshold (beyond the covered 2-hour window).

Infrastructure Rebuilds

Significant rework of network, power, or cabling infrastructure.

If a Return Visit Is Required

Sometimes the right answer is a return visit — for example, when a helper is needed or specific equipment must be ordered. When that's the case, your original $250 is split fairly:

If You Approve the Return Visit

$125 kept — covers today's truck roll and diagnostic.
$125 credited toward the return visit when the clock starts.
You're never double-charged for the truck roll.

If You Decline the Return Visit

$125 refunded back to you.
$125 kept for the truck roll and diagnostic.
You keep the written diagnostic — any qualified vendor can read it, understand the scope, and quote against it.

How It Works, Start to Finish

You book a service call. Standard dispatch is within 48 hours.
Our qualified professional technician arrives on-site and runs full diagnostics.
If the work is a standard repair within our typical service-time threshold (usually under 90 minutes; up to 2 hours covered), it's included in the $250.
If additional scope is needed, you receive a written estimate with photos, a plain-English description, and a combined OTD price — and nothing else proceeds until you approve it.
If a return visit is the right call, the fair $125 / $125 split applies.
You receive a written service report when the visit is complete.

No surprise invoices. No hidden charges. Pacific Digital is C7 licensed, bonded, and insured — and transparent pricing is part of being a premium service provider.